Agent Services

Change fees

Change fees are £30 or €45. These fees are in line with other European scheduled carriers.

"A change fee is charged because a ticket has to be re-issued, therefore the re-issued ticket must be issued at the time any changes occur. The date the new ticket is issued will be taken as the time of change. Any delays on ticket issue may result in an ADM, for example in the case of a ‘no changes after departure’ fare rule."

Points to remember

Change fees do not apply to all fare types
For flights departing ex Dublin, the change fee is only applicable for the following classes T, W, V, Q and H
When making a change and the appropriate fare level is not available, the change fee plus the difference in fare must be paid
Change fees are charged per sector

Re-issuing tickets

When collecting additional monies from a passenger, always reissue the ticket
If you are collecting both an upgrade fee and a change fee these can be collected on the reissued ticket, (change fees are shown as XP tax) the two amounts may be collected on one single MCO/MPD which is used as the 'exchange' document when reissuing.

Alternatively, you may use one MCO/MPD for the change fee and another for the upgrade amount. This would mean that you have two 'exchange' documents when reissuing.

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